Shipping policy

PRODUCTION AND SHIPPING POLICY

PRODUCTION

Our production lead time takes 1 to 2 days. Once your order has been submitted we are immediately beginning the production of your personalized items.

SHIPPING 

After your order has been processed, it takes around 1 to 5 days within Luzon and 5 to 15 days for Visayas and Mindanao.  

Please be reminded that a third-party courier will deliver your order, KLARIZA does not bear any liability for any shipping delays damage, or loss caused by them. In the event of delays, we will still be monitoring your package from time to time to avoid these instances.

Please take note of the following reminders:

  • Always keep your line open. The rider may call or text you if he has concerns about finding your shipping location.

  • Always prepare cash for COD payments. If you will not be available to receive it, please make sure to endorse the payment to a trusted person.

  • Your parcel may arrive earlier (or later) than expected as delivery is affected by several factors. If you expect not to be home and there's no one to claim the package on your behalf, please communicate with the rider and arrange for branch pick-up. With this option, you have 48 hours to claim it.

  • Two (2) delivery attempts will be made. Make sure that you receive it to avoid the additional re-shipping fee (P150). 

  • Do not reject the parcel. If you have any concerns, contact us immediately at 09762904393.

  • NOTE: Please record a video while opening the parcel to be eligible for our Returns and Refunds if there are any issues with the parcel. 

 

CAUSES OF DELAYS IN SHIPMENT

  • INCOMPLETE ADDRESS

The client failed to write important address information such as Barangay, Street, Street Number, Province, etc.

  • WRONG ADDRESS

The client encoded a totally different address from his workplace or home.

  • NO RECEIVER

The client placed an address that has no receiver during J&T’s office hours

  • NO J&T IN THE AREA / OUT OF COVERAGE

If there is no J&T in your area, the Client must pick up the parcel from the J&T branch nearest him.